Smart Scheduling & Time Tracking for Process-Driven Teams

Power your operations with precision time tracking, flexible scheduling, and productivity insights—custom-built for process-driven teams.

What Makes NextGen Time Tracking Stand Out for BPO & KPO Teams

Running a KPO or BPO means managing hundreds (sometimes thousands) of agents across rotating shifts, tight SLAs, and distributed locations. From monitoring logins to controlling unplanned overtime—every second counts.

NextGen Workforce is designed to give BPO leaders complete control, clarity, and compliance.

No more Excel sheets. No more manual scheduling. Just one platform that does it all.

Core Time Tracking Features: Built for Remote + On-Site Teams

Track every second accurately—wherever your workforce is

Clock In/Out Flexibility

Web, mobile, or biometric device options for secure logins
Facial recognition for high-trust environments

Geo-Tagged Entries

Ensure clock-ins happen at approved locations—perfect for WFH or hybrid agents

Live Timesheet Sync

No waiting—hours update in real-time as agents log in or out

Break & Idle Time Monitoring

Track scheduled vs. unscheduled breaks
Flag idle agents who exceed set thresholds

Shift Differentials

Auto-tag and compensate for night shifts, weekends, or holiday hours

Intelligent Scheduling & Shift Management

Reduce chaos. Automate staffing. Maximize coverage.

Drag-and-Drop Shift Planning

Build rosters for fixed, rotating, or split shifts
Visual planner makes bulk assignments easy

Auto-Scheduling Engine

Suggest shifts based on agent skills, availability, or previous workload

Workforce Forecasting

Use historical call volumes to predict demand and avoid over/understaffing

Shift Swaps & Requests

Agents can raise swap, time-off, or extension requests—manager approval built in

Overtime Rules

Prevent accidental overtime with alerts and pre-approval logic

Attendance & Compliance You Can Trust

Audit-ready and fully configurable.

Exception Tracking

Missed punches, late arrivals, and short shifts are flagged automatically

Real-Time Notifications

Get alerts when agents are late, no-show, or approaching working hour limits

Compliance-Ready

Follows local labour regulations, FLSA-style rules, and custom overtime limits

Grace & Rounding Rules

Define tolerance for early/late clock-ins—set by team or process

Productivity Monitoring

Monitor what matters. Respect privacy.

Activity Time Logs

Track active vs. idle time per user—great for WFH setups

App & Website Usage

Know which tools are being used (and which distractions aren’t)

Call Wrap-Up Metrics

See how long agents spend after calls, completing notes or tasks

Leave & Holiday Management

Make time-off management effortless for teams and HR.

Digital Leave Requests

Submit and approve via mobile or web app

Balance Management

See leave entitlements, carry-forwards, and leave trends

Holiday Calendars

Customize by region, team, or client-specific process

Reports & Analytics That Drives informed Actions

No more guesswork—just clear, actionable insights.

Auto-Timesheets (Daily/Weekly/Monthly)

Export-ready in PDF or Excel

Shift Adherence Reports

Compare scheduled vs. actual time worked

Productivity Dashboards

Real-time visibility into agent activity and utilization

Payroll-Ready Data

Sync seamlessly with payroll tools or export by API/Excel

Integrations & APIs for Seamless Operations

NextGen plays well with your existing tech stack.

HRMS/Payroll Integrations

BambooHR, Keka, Zoho People, DarwinBox, ADP, and more

Telephony & CRM Sync

Connect with Five9, Genesys, Freshcaller, or custom systems

Calendar Integrations

Sync schedules with Google Calendar or Microsoft Outlook

Enterprise-Grade Security & Transparency

Your data. Your control.

Role-Based Access

Limit what team leads, HR, or agents can view/edit

Audit Logs

Track every change—edits to time, shifts, or approvals

Integrated Door Access Control Systems

Link employee clock-ins with physical door entry logs for enhanced security and attendance verification

Data Encryption & Backup

Secured with end-to-end encryption and automated backups

Tailored for Your Process: Custom Rules & Alerts

Not every team runs the same way—and that’s okay.

Client/Process Time Allocation

Track hours per client, project, or campaign

SLA-Based Alerts

Set thresholds: “Alert if agent logs in late 3+ times in a week”

Grace Period Customization

Define rules per team, location, or client process

Accessible Anywhere, Anytime

Empower agents and managers with tools they can use—anywhere.

Mobile App

Android & iOS with biometric logins and push notifications

Web Portal

Role-specific dashboards for HR, leads, and operations

Kiosk Mode

For shared in-office terminals or biometric devices

What's Included

Attendance Management

Automated attendances for efficient business growth. Track the accurate timings of employees to maintain transparency and pay based on the work timings.

Biometric Support

Easiest way to manage attendances with simple biometric. Eliminate your employee theft times with this advanced feature optimizing their efficiency.

GPS-enabled Mobile App

Effective approach for real-time tracking of employees with GPS-enabled mobile app. Take your online attendance system to next level in the simplified way as possible with Next Gen.

Secured Analysis

Final analysis of work schedules and the report obtained from attendance management system are stored for taking right decisions. Strategic approach can be estimated from the secured employee analysis.