How to Set Up Punch Rounding
Overview Punch rounding ensures employee punches are adjusted to a specified interval, preventing early or late punches while maintaining consistency in time tracking. This feature allows rounding up, down, or automatically to the nearest time interval (ranging from 2 to 30 minutes). Why Use Punch Rounding? Prevents early clock-ins or late clock-outs. Reduces payroll discrepancies caused by minor time variations. Helps manage high-volume punches efficiently. How to Create a Punch Rounding Rule Log in to your NextGen Workforce account. Navigate to Settings > Attendance Rules > Punch Rounding. Select the rounding option: Auto, Up, or Down. Set the desired time interval (e.g., 5, 10, or 15 minutes). Save the changes. Understanding Punch Rounding Options Punch Rounding Auto Mode: Rounds clock-in and clock-out times to the nearest whole number based on the set interval. Example: If the rounding is set to 10 minutes: A punch at 7:03 AM will round to 7:00 AM. A punch at 7:06 AM will round to 7:10 AM. Punch Rounding Up: Always rounds punches forward to the next interval. Example: If rounding is set to 10 minutes: A punch at 7:03 AM will round to 7:10 AM. Punch Rounding Down: Always rounds punches backward to the previous interval. Example: If rounding is set to 10 minutes: A punch at 7:03 AM will round to 7:00 AM. How to Assign a Punch Rounding Rule 1. Assign to All Employees (Mass Assignment) Dashboard > Settings > Attendance Rules > Punch Rounding > Apply to All 2. Assign to Specific Employees Dashboard > Employee > Employee Edit > Attendance > Attendance Rules Select the punch rounding rule from the dropdown. Click Update to apply the rule to the selected employee. Need Assistance? For additional help with punch rounding setup, contact NextGen Workforce Support. Customer Support Link: NextGen Workforce Support!
How to Add a Time Clock to Your Online Account
Setting up a time clock in your online account allows you to track employee attendance accurately. Follow this guide to add a time clock, configure its settings, and ensure connectivity through Wi-Fi or Ethernet. Before You Start Ensure the following prerequisites are met before adding a time clock: Online Account Setup: Your NextGen Workforce account should be created. Employee Sync: Employees should be added or synced to the account. Worksite Location: Define where employees can punch in. For BambooHR Users: You can log in using your BambooHR credentials. 1: Adding a Worksite Location Before adding a time clock, specify the worksite location for tracking attendance. Log in to your account. Go to Sites from the left-hand menu. Click Add Sites (top right corner). Fill out the site details. Click Save. To read an in detailed help article on How to create Sites, Click on the Link. 2: Adding a Time Clock Check Device Information Before adding the time clock, retrieve its MAC Address and Serial Number. For STC500 Series Models: On the physical device, go to:Menu > System Info > Device Info For Face Readers: On the device, go to:Menu > System Info > Device Info Enable DHCP (Dynamic Host Configuration Protocol) DHCP allows automatic network configuration. On the time clock device, go to:Main Menu > Connections > Ethernet > DHCP Enable DHCP. Add the Time Clock to Your Online Account Go to Dashboard > Select Time Clocks from the left-hand menu. Click Add Time Clock. Assign a Site to the clock. Enter: Time Clock Serial Number MAC Address (include colons 🙂 Time Zone Click Save. Tip: The system will handle punch patterns automatically, so ensure the default clock status is set to “Clocked In”. 3: Setting Up Time Clock with Wireless Connection (Wi-Fi) Ensure you have the Wi-Fi network name (SSID) and password. Wi-Fi Setup for Fingerprint/ID Readers On the Time Clock Device, press “M” key to access the menu. Select Comm > Wireless LAN. Use arrow keys to select the Wi-Fi network, then press “M” again. Enter the Wi-Fi password: To enter letters, press * and then the corresponding number key. To enter special characters, press * twice. Enable DHCP or enter a Static IP manually. Scroll down to select OK, then press OK to save. Press Esc three times to exit. Restart the time clock by holding the power button. Verify connection: Press M > Comm > Wi-Fi Setup. You should see the IP Address, NetMask, and Gateway. Set Ethernet IP Address to 1.0.0.0: Press M > Comm > Network > IP Address > 1.0.0.0. Restart the device. How to Check Network Connection On a Windows computer, open Command Prompt (cmd). Type: ping <Time Clock IP Address> If you receive a successful ping, the clock is online. 4: Setting Up Time Clock with Ethernet (Wired Connection) Connect an Ethernet cable to the time clock. Restart the time clock. Wait 3 minutes and check the time clock status online. If the time clock is online, you can skip the remaining steps. Assign a Static IP (Optional) Press “M” to open the menu. Go to Comm > Network. Enter: IP Address (Static) NetMask (Subnet Mask) (default: 255.255.255.0) Gateway IP (Router’s IP Address) DNS Server (use Gateway IP if unsure). Save settings and exit. Check Connection Status Once connected, the time clock status in the web app should show:✅ Online (Green Check Mark) Need Help? If you encounter any issues, contact NextGen Workforce Support. 📞 Support Link: NextGen Workforce Support
How to Get Started with NextGen Workforce and BambooHR Integration – Easy Setup Guide
Introduction The NextGenTime Tracking and BamBooHR integration is a simple process and can be implemented without requiring any custom development or IT setup. We support the single sign-on method to allow users to authenticate with BambooHR and access the NextGen workforce solutions. Step-by-Step Signup Process 1: Create Your NextGen Account with BambooHR Integration Go to the following URL: https://app.webapph.com/app19/login/bamboohr Click on Create Account (Create Ac). Enter your Company Domain: The company domain is the part of the custom URL you use to log in to your BambooHR account. Fill in your personal information and your BambooHR email address. Note: This email address must have full admin access to your BambooHR account. 2: Log in Using BambooHR Credentials After completing the signup, you’ll be redirected to the login page. Click on Sign in with BambooHR. Enter your Company Domain, Registered Email Address, and Password. Click on Login. Once authenticated, your NextGen Time Tracking account will be connected to BambooHR. 3: Employee Data Sync from BambooHR After the integration is complete, the system will automatically sync the following employee details from BambooHR: First Name, Last Name Work Email, Mobile Number Work Status, Department SSN, Pay Rate, Pay Code Organizational Structure 4: Leave and PTO Sync The system will automatically sync PTO (Paid Time Off) and Leave Requests from BambooHR to NextGen. This helps maintain consistency across both systems without the need for manual updates. 5: Ongoing Sync Behavior Any changes such as new hires, terminations, or updates to employee information in BambooHR will be automatically reflected in NextGen Workforce. This eliminates the need for duplicate data entry and keeps both systems aligned in real time. Frequently Asked Questions (FAQs) Q1. How does the integration work?NextGen supports SSO with BambooHR to authenticate users and sync employee data. No development or IT setup is required. Q2. What employee data gets synced from BambooHR?The integration pulls essential employee details such as name, email, department, SSN, pay rate, pay code, and work status. Q3. What features are included with the NextGen Workforce platform?The platform includes a scheduling tool, approval workflows with multi-level hierarchy, PTO and leave management, customizable reports, a GPS-enabled mobile app, and kiosk support. Q4. What happens if we hire or terminate employees in BambooHR?Employee changes (like new hires or terminations) made in BambooHR are automatically updated in NextGen to avoid data duplication. Q5. How are login permissions managed?The employee’s job title in BambooHR is used as the login profile in NextGen. This profile controls system access and permissions. Q6. How are PTO, leaves, and public holidays managed?PTO, leave requests, and public holidays automatically sync from BambooHR to NextGen, eliminating the need for manual updates across systems. Need Help? If you encounter any issues, contact NextGen Workforce Support. 📞 Support Link: NextGen Workforce Support
How to Enroll Employees Biometrics
Before You Begin Make sure the employee data has been synced from your online account to the time clock device. Clock IDs and names should not be assigned manually at the clock level—they must sync from the web interface. How to Enroll Fingerprints On the employee’s profile screen, select Fingerprint. Follow on-screen prompts to scan and save the fingerprint._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ It’s recommended to register at least two fingerprints for accuracy. Save the changes before exiting the screen. How to Enroll Facial Templates On the employee’s profile screen, select Face. Have the employee face the device camera directly and follow the facial scan instructions. Ensure proper lighting and remove any obstructions like glasses or hats for accurate enrollment. Save the facial data once the scan is complete.
How to Import/Export User Data
Overview The Time Clock device supports USB-based import and export functionality, allowing administrators to manage user data efficiently. This includes downloading user data from the device to a USB drive or uploading data to the device from a USB drive. Before You Begin Make sure you have a USB drive that is properly formatted (preferably FAT32). Insert the USB drive into the USB port of the Time Clock device before initiating the import/export process. How to Export (Download) User Data from the Device Press the “M” key on the initial screen to launch the Main Menu. Use the ▼ key to scroll down and select USB Manager, then press OK. Select Download and press OK. Use the ▼ key to choose the specific item to be downloaded (e.g., user data, attendance logs, templates). Press OK to confirm the export. The selected data will be saved to the USB drive. How to Import (Upload) User Data to the Device Ensure the USB drive with user data files is inserted into the device’s USB port. Press the “M” key to open the Main Menu. Use the ▼ key to navigate to USB Manager, then press OK. Select Upload and press OK. Use the ▼ key to choose the item to be uploaded (e.g., user information, fingerprint templates). Press OK to begin the upload. Wait for the process to complete before removing the USB drive. Important Notes Make sure the files are in the correct format supported by the device. Always backup your user data before importing new data to avoid overwriting existing information. Avoid disconnecting the USB drive while upload/download is in progress. Need Help? If you encounter any issues, contact NextGen Workforce Support. 📞 Support Link: NextGen Workforce Support
Timeclock Troubleshooting Guide
Overview This guide covers the most common issues users may encounter with their timeclock devices and provides step-by-step solutions. Cleaning the Optical Sensor To maintain accurate fingerprint detection, clean the sensor regularly: Blow off loose dust particles from the sensor’s surface. Use adhesive tape to gently lift dirt off the sensor. Clean with soft, non-abrasive, dry cloth. Ensure no lint particles remain on the sensor. If present, blow them off before wiping. ⚠️ Caution: Do not use chemical cleaners. Avoid alcohol-based or abrasive solutions as they can damage or discolor the sensor and housing. Fingerprint Not Being Accepted If the fingerprint scanner repeatedly fails to recognize a fingerprint: 1: Dry Finger Solution Moisturize the finger slightly by breathing on it. Retry placing the finger firmly on the sensor. 2: Adjust Fingerprint Sensitivity Navigate to:Value Menu → System → Fingerprint → 1:N Match Threshold If the threshold is set above 35, reduce it to 35 or lower. Save changes and test fingerprint recognition again. Collecting Debug Logs for Support To gather system debug logs for support purposes: Create a folder named ZKUdisk in the root directory of a FAT32-formatted USB drive. Insert the USB drive into the device and restart the time clock. The debug logs will automatically be saved in the ZKUdisk folder. Compress the folder and send it to support for review. Wireless Connection Reset If you’re having trouble with WiFi connectivity: ⚠️ Note: The time clock only supports 2.4GHz WiFi networks. Steps to Reset Wireless Settings Navigate to:Menu → System → Reset, and perform a system reset. Reboot the time clock. Disable DHCP by going to:Menu → Comm → Ethernet → DHCP Navigate to:Menu → Comm → Wireless, and enable wireless mode. Wait for available WiFi networks to appear. Select your network from the list. ❌ Do not manually enter the SSID. Timeclock Not Showing Online in NG Web Account If the timeclock appears offline in the NextGen web portal: Check Ethernet Connection Confirm the Ethernet cable is properly connected between the time clock and router or switch. Verify Network Settings Setting Default Value Notes IP Address 192.168.1.201 Modify if it conflicts with PC IP Subnet Mask 255.255.255.0 Adjust based on network configuration Gateway 0.0.0.0 Required only if device and PC are on different subnets DNS 0.0.0.0 Modify if needed for network resolution DHCP Enabled (if dynamic IP) Must be ON for automatic IP assignment Check Power Supply Ensure the device is plugged in securely. Confirm the power cable is not loose or damaged. Network Icon Visibility Go to the timeclock settings and ensure “Display in Status Bar” is enabled so network status icons are visible on the main screen. Need Help? If you encounter any issues, contact NextGen Workforce Support. 📞 Support Link: NextGen Workforce Support
Set Default Status – FA
In a busy work environment, users may accidentally select the wrong punch state (e.g., Break-In instead of Check-In) while clocking in or out. To prevent such errors and simplify the user experience, you can set a default punch state on the timeclock device. Once enabled, the device will automatically assign the appropriate punch state without requiring manual input from the user. Steps to Set a Default Punch State 1: Navigate to the Main Menu and tap on the [Personalize] option. 2: Tap on [Punch State Option] from the Personalize interface. 3: Select [Punch State Mode] and set it to [Fixed]. 4: Tap the Back button (top-left corner) to return to the Punch State Option screen. 5: Set Punch State Required = Off This setting disables the manual selection prompt for punch state on the screen. 6: Tap [Fix Punch State] and choose [Check-IN] as the default state. What Happens Next? The system will automatically manage punch transitions, converting Check-IN to Break-IN, Break-OUT, and Check-OUT logically based on usage patterns. Users simply need to tap and authenticate without worrying about selecting the correct state. ✅ Recommendation: Use this setting in environments where most users follow predictable schedules or where simplicity is key to avoiding punch errors. Need Help? Contact NextGen Workforce Support For any technical issues or further customization, feel free to reach out to NextGen Workforce Support. Customer Support Link: NextGen Workforce Support
