Timeclock Troubleshooting Guide
Overview This guide covers the most common issues users may encounter with their timeclock devices and provides step-by-step solutions. Cleaning the Optical Sensor To maintain accurate fingerprint detection, clean the sensor regularly: Blow off loose dust particles from the sensor’s surface. Use adhesive tape to gently lift dirt off the sensor. Clean with soft, non-abrasive, dry cloth. Ensure no lint particles remain on the sensor. If present, blow them off before wiping. ⚠️ Caution: Do not use chemical cleaners. Avoid alcohol-based or abrasive solutions as they can damage or discolor the sensor and housing. Fingerprint Not Being Accepted If the fingerprint scanner repeatedly fails to recognize a fingerprint: 1: Dry Finger Solution Moisturize the finger slightly by breathing on it. Retry placing the finger firmly on the sensor. 2: Adjust Fingerprint Sensitivity Navigate to:Value Menu → System → Fingerprint → 1:N Match Threshold If the threshold is set above 35, reduce it to 35 or lower. Save changes and test fingerprint recognition again. Collecting Debug Logs for Support To gather system debug logs for support purposes: Create a folder named ZKUdisk in the root directory of a FAT32-formatted USB drive. Insert the USB drive into the device and restart the time clock. The debug logs will automatically be saved in the ZKUdisk folder. Compress the folder and send it to support for review. Wireless Connection Reset If you’re having trouble with WiFi connectivity: ⚠️ Note: The time clock only supports 2.4GHz WiFi networks. Steps to Reset Wireless Settings Navigate to:Menu → System → Reset, and perform a system reset. Reboot the time clock. Disable DHCP by going to:Menu → Comm → Ethernet → DHCP Navigate to:Menu → Comm → Wireless, and enable wireless mode. Wait for available WiFi networks to appear. Select your network from the list. ❌ Do not manually enter the SSID. Timeclock Not Showing Online in NG Web Account If the timeclock appears offline in the NextGen web portal: Check Ethernet Connection Confirm the Ethernet cable is properly connected between the time clock and router or switch. Verify Network Settings Setting Default Value Notes IP Address 192.168.1.201 Modify if it conflicts with PC IP Subnet Mask 255.255.255.0 Adjust based on network configuration Gateway 0.0.0.0 Required only if device and PC are on different subnets DNS 0.0.0.0 Modify if needed for network resolution DHCP Enabled (if dynamic IP) Must be ON for automatic IP assignment Check Power Supply Ensure the device is plugged in securely. Confirm the power cable is not loose or damaged. Network Icon Visibility Go to the timeclock settings and ensure “Display in Status Bar” is enabled so network status icons are visible on the main screen. Need Help? If you encounter any issues, contact NextGen Workforce Support. 📞 Support Link: NextGen Workforce Support
Set Default Status – FA
In a busy work environment, users may accidentally select the wrong punch state (e.g., Break-In instead of Check-In) while clocking in or out. To prevent such errors and simplify the user experience, you can set a default punch state on the timeclock device. Once enabled, the device will automatically assign the appropriate punch state without requiring manual input from the user. Steps to Set a Default Punch State 1: Navigate to the Main Menu and tap on the [Personalize] option. 2: Tap on [Punch State Option] from the Personalize interface. 3: Select [Punch State Mode] and set it to [Fixed]. 4: Tap the Back button (top-left corner) to return to the Punch State Option screen. 5: Set Punch State Required = Off This setting disables the manual selection prompt for punch state on the screen. 6: Tap [Fix Punch State] and choose [Check-IN] as the default state. What Happens Next? The system will automatically manage punch transitions, converting Check-IN to Break-IN, Break-OUT, and Check-OUT logically based on usage patterns. Users simply need to tap and authenticate without worrying about selecting the correct state. ✅ Recommendation: Use this setting in environments where most users follow predictable schedules or where simplicity is key to avoiding punch errors. Need Help? Contact NextGen Workforce Support For any technical issues or further customization, feel free to reach out to NextGen Workforce Support. Customer Support Link: NextGen Workforce Support
