Executive Summary
A premier Bahamas hospitality provider needed to simplify overtime, split shifts, double-time, and ISL payroll integration. NextGen’s biometric attendance tracking system ensured compliance, accurate payroll, and enhanced accountability across departments.
The Challenge
The club operates within the hospitality sector, overseeing a varied team involved in luxury guest services, recreation, dining, spa, and event management. Their workforce presented the following challenges:
- Daily Overtime Policy:
Employees must promptly note and report all hours exceeding 7.5 in a day as overtime, in accordance with internal labour policies and local labour law requirements. - Split Shifts Across Departments:
Employees frequently worked across various departments throughout the day, necessitating a system capable of managing split shifts without duplicating or inaccurately reporting hours. - Double Time Rules on Specific Days:
Hours worked on the sixth day of the week (such as Saturdays) had to be automatically classified as double time, without any overlapping overtime, regardless of the number of hours worked. - Integration with Local Payroll Provider:
The club depended on ISL, a local payroll processing system. We require accurate time data to directly integrate with ISL, ensuring appropriate classification of shifts and tagging of pay types. - Biometric Time Tracking for Accuracy:
Avoiding time theft and ensuring precise clock-ins were crucial. The club required a biometric system to authenticate employee identities and eliminate proxy attendance.
The Solution
NextGen Workforce deployed a custom-configured biometric attendance tracking system that fulfilled every operational requirement without disrupting the existing workflows. Key elements included:
- Biometric Clock-In System –
- Employees were verified and allowed to log time only after fingerprint and facial recognition were installed at entry points.
- Touchless clock-in options improved hygiene and compliance in sensitive service areas.
- Real-Time Overtime and Double Time Logic –
- Overtime was automatically calculated after 7.5 hours per day per employee.
- All hours were categorised as double time on designated 6th weekdays, regardless of shift duration, with no overtime stacking.
- Logic adapted to employee roles and assigned departments in real time.
- Split Shift Recognition –
- The system supported multiple clock-ins per day, mapping shifts across departments while keeping daily total hours accurately calculated and categorised.
- Seamless ISL Payroll Integration –
- ISL automatically tracks all time entries, including regular, overtime, and double time.
- Payroll staff attached shift codes and job-costing data for clean processing and reporting.
Implementation and Onboarding
- Rapid Deployment: The team completed full deployment in under a week with zero downtime to operations.
- Manager Training: Managers were trained to handle scheduling, notifications, and time approval.
- Ongoing Support: A dedicated support team from NextGen ensured smooth operation during the rollout and beyond.
Results and Benefits
- Compliance Achieved: Adhered to internal labour policies and regional employment law with precision.
- Payroll Accuracy: Reduced payroll discrepancies through automated hour classification.
- Increased Accountability: Biometric enforcement removed buddy punching and time fraud.
- Department-Level Visibility: Managers gained real-time access to hours worked per department per shift.
- Effortless Integration: ISL payroll integration eliminated manual timesheet entry and reduced administrative burden.
Conclusion
NextGen’s modern attendance solution has streamlined, ensured compliance, and clarified time management in the hospitality sector. Thanks to automated rule changes for daily overtime, split shifts, and double time, top service is provided by the organisation, workers are ensured proper payment, and the productivity of the workforce is checked.
Take the Next Step
Is your organisation facing complex time tracking and payroll compliance needs?
Contact us today at care@ngworkforce.com for a personalised demo.
Let NextGen help you streamline workforce operations with powerful, flexible attendance solutions.
