Streamlining Staff Oversight with Biometric Attendance and Pay Rules

About the Client

As the largest department store in the Bahamas, this retailer manages hundreds of employees across multiple departments. From sales floors to warehouses, they needed a smarter way to track hours, prevent time theft, and ensure staff are paid correctly — especially during busy seasons and public holidays.

Key Benefits:

1. Accurate pay for regular, overtime, and holiday work
2. Automated break and overtime tracking
3. Biometric clock-ins to prevent buddy punching
4. Seamless connection with HR (BambooHR) and Payroll (ISL)

The Challenge

Managing a large retail workforce came with daily struggles:

1. Extended breaks — employees were taking longer breaks than allowed, affecting productivity.
2. Unwanted overtime — early clock-ins and late clock-outs were inflating payroll.
3. Holiday and time-off pay — when staff worked on public holidays or approved days off, double-time pay needed to be applied correctly.
4. Payroll accuracy — syncing hours with ISL Payroll often required manual edits.
5. Time theft — “buddy punching” (clocking in for a colleague) led to unearned wages.

The client already used BambooHR for HR management, but needed a time and attendance system that could integrate seamlessly while addressing these operational gaps.

The Solution

One Platform for Time and Pay

NextGen Workforce was deployed to connect directly with BambooHR and ISL Payroll, creating a single system where every punch, break, and worked hour is tracked automatically.

Key features included:

1. Biometric Clock-Ins — fingerprint-based attendance stopped buddy punching.
2. Break Tracking — rules automatically monitored break lengths and flagged overages.
3. Smart Overtime Controls — early and late punches no longer resulted in unwanted overtime unless approved.
4. Holiday & Time-Off Pay Rules — Staff were automatically given double-time rates when they worked on public holidays or approved days off.
5. Seamless Payroll Sync — all hours flowed directly to ISL Payroll, eliminating manual adjustments.

The Results

The retailer achieved measurable improvements across operations:

1. Accurate Pay — The calculation of every hour, whether regular, overtime, or double-time, is now correct.
2. Higher Productivity — real-time monitoring ensures staff stay within allowed break times.
3. No More Time Theft — biometric verification ensures only the right employee clocks in.
4. Less Admin Work — HR and payroll teams no longer waste time fixing errors.

“NextGen Workforce gives a simple way to manage staff hours and payroll. Breaks, overtime, and holiday pay are now handled automatically, which saves us time and ensures our employees are treated fairly.”

Facing similar workforce challenges?

If long breaks, buddy punching, or payroll errors sound familiar, it’s time to switch to a smarter system.

Email us at care@ngworkforce.com to book a personalized demo.